# Privacy Policy

**Effective Date: October 30, 2026**

Welcome to **Masala Melody** ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, https://masalamelody.ca/ (the "Website"), place an online order, contact us, or use our services.

By using our Website, you acknowledge the practices described in this Privacy Policy.

## 1. Information We Collect

We may collect the following types of information:

**Personal Information**

- Full name

- Email address

- Phone number

- Billing and delivery addresses

- Order details and purchase history

- Information submitted through contact forms or customer inquiries

**Payment Information**

When you place an online order, payment information may be collected and processed by secure third-party payment providers. We do not intentionally store complete credit or debit card details on our own servers.

**Automatically Collected Information**

When you visit our Website, certain information may be collected automatically, including:

- IP address

- Browser type and device information

- Operating system

- Pages visited and time spent on the Website

- Referring website addresses

- Cookies and similar tracking technologies

## 2. How We Use Your Information

We may use your personal information to:

- Process and fulfill online food orders.

- Arrange pickup or delivery services.

- Communicate order confirmations and updates.

- Respond to questions, feedback, and customer service requests.

- Process payments and refunds.

- Improve our Website, menu, and customer experience.

- Maintain Website security and prevent fraudulent activities.

- Send promotional communications where you have provided the necessary consent.

- Comply with applicable legal and regulatory obligations.

We collect and use personal information only for appropriate business purposes and as permitted by applicable privacy laws.

## 3. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted third parties, including:

- **Payment processors:** To securely process payments and refunds.

- **Delivery providers:** To facilitate food delivery where applicable.

- **Website and hosting providers:** To operate and maintain our Website.

- **Technology and analytics providers:** To understand website performance and improve our services.

- **Legal authorities:** When required by applicable law or a valid legal process.

Third-party service providers are expected to protect personal information and use it only for authorized purposes.

## 4. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve functionality and enhance your browsing experience.

Cookies may help us:

- Remember shopping cart information and preferences.

- Maintain essential Website functionality.

- Understand Website traffic and performance.

- Improve navigation and user experience.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Where required by applicable law, we will obtain your consent before using non-essential cookies or tracking technologies.

## 5. Online Orders and Payments

When you place an order through Masala Melody, we collect the information necessary to process and fulfill that order.

Payments may be handled by third-party payment processing services that maintain their own privacy policies and security practices.

We encourage customers to review the privacy policies of any third-party payment or ordering platforms they use.

## 6. Data Security

We take reasonable administrative, technical, and organizational measures to safeguard personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no method of transmitting or storing information over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.

## 7. Data Retention

We retain personal information only for as long as reasonably necessary to:

- Fulfill customer orders and provide services.

- Maintain appropriate business and transaction records.

- Resolve customer inquiries or disputes.

- Meet legal, accounting, and regulatory requirements.

When personal information is no longer required, we will securely delete, destroy, or anonymize it, subject to applicable laws.

## 8. Your Privacy Rights

Depending on applicable privacy legislation, you may have the right to:

- Request access to personal information we hold about you.

- Request corrections to inaccurate or incomplete information.

- Withdraw consent to certain uses of your information, subject to legal or contractual restrictions.

- Request deletion of personal information where applicable.

- Opt out of promotional emails and marketing communications.

- Raise concerns about how your personal information is handled.

To exercise your privacy rights, please contact us using the contact information below.

## 9. Marketing Communications

We may send promotional messages, special offers, or restaurant updates if you have provided the consent required by applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications or by contacting us directly.

Unsubscribing from marketing communications will not prevent you from receiving essential order-related or service-related messages.

## 10. Third-Party Websites

Our Website may contain links to third-party websites, delivery platforms, payment services, or social media pages.

We are not responsible for the privacy practices or content of websites operated by third parties.

We recommend reviewing their privacy policies before providing personal information.

## 11. Children's Privacy

Our Website and online ordering services are intended for a general audience and are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate parental or guardian consent where required by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to remove it.

## 12. International Data Transfers

Some third-party service providers may process or store information outside Canada.

When personal information is processed in another country, it may be subject to the laws and lawful access requirements of that jurisdiction.

We take reasonable measures to ensure personal information receives appropriate protection when transferred to service providers outside Canada.

## 13. Compliance With Canadian Privacy Laws

Masala Melody is committed to handling personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, and relevant provincial privacy laws.

We aim to follow principles of transparency, meaningful consent, limited collection, responsible use, appropriate safeguards, and individual access to personal information.

## 14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, Website features, legal requirements, or privacy practices.

Any changes will be published on this page with an updated effective date.

We encourage visitors to review this Privacy Policy regularly.

## 15. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact:

**Masala Melody**

Website: https://masalamelody.ca/

Email: **[Insert business contact email]**

Business Address: **[Insert official business address]**

For privacy-related inquiries, please include "Privacy Request" in the subject line of your message.

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